Your privacy matters to us. This policy explains exactly what personal data f9999 collects, why we collect it, how we use it, and what rights you have as a player on our platform.
A plain-language summary of our key privacy commitments. Full details are in the policy sections below.
f9999 collects personal data strictly for account management, identity verification, payment processing, and fraud prevention. We do not collect data we have no use for, and we do not sell your information to third parties.
All data transmitted between your device and f9999 is protected by 256-bit SSL encryption. Your payment details, login credentials, and personal information are never transmitted in plain text.
You have the right to access, correct, or delete your personal data at any time. You can also request a copy of the data we hold about you. Contact our support team to exercise any of these rights.
f9999 does not sell, rent, or trade your personal data to any third party for marketing purposes. Data shared with third parties is limited to what is strictly necessary for service delivery and regulatory compliance.
We use cookies to keep you logged in, remember your preferences, and improve platform performance. You can manage cookie preferences from your browser settings. We do not use cookies to track you across unrelated websites.
f9999 does not keep your personal data longer than necessary. Once your account is closed and all regulatory retention periods have passed, your data is securely deleted from our systems in accordance with applicable law.
Welcome to the f9999 Privacy Policy. f9999 ("we", "us", "the Platform") is committed to protecting the personal data of every player who registers and uses our online casino services. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your own information.
This policy applies to all users of the f9999 website, mobile application, and any related services. By creating an account or using the f9999 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use our services.
This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of your agreement with f9999. Together, these documents govern your relationship with our platform.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or an in-platform notification. The "Last Updated" date at the top of this page always reflects the most recent version.
f9999 collects personal data in several ways — directly from you when you register or use our services, automatically when you interact with our platform, and occasionally from third-party sources for verification purposes. Below is a breakdown of the categories of data we collect.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, mobile number | Registration form, account settings |
| Payment Data | bKash/Nagad number, transaction IDs | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, OS | Automatically via platform access |
| Usage Data | Games played, bet history, session duration | Automatically during platform use |
| Communications Data | Support chat logs, email correspondence | When you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
f9999 uses your personal data only for legitimate purposes directly related to providing and improving our services. We do not use your data for purposes that are incompatible with the reasons it was originally collected.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by updating your communication preferences in your account settings. Opting out of marketing will not affect your ability to use f9999.
f9999 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
f9999 does not sell, rent, or trade your personal data. We share data with third parties only where strictly necessary and only with parties who are contractually obligated to handle your data securely and in accordance with applicable privacy law.
The categories of third parties we may share data with include:
Some of our third-party service providers may be located outside Bangladesh. Where data is transferred internationally, we ensure appropriate safeguards are in place, including contractual data protection clauses consistent with applicable law.
f9999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how our services are used. A cookie is a small text file stored on your device when you visit our website.
We use the following types of cookies:
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the f9999 platform. We do not use cookies to track your activity on third-party websites.
f9999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
While f9999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, f9999 will notify affected players and relevant authorities in accordance with applicable law and within the required timeframes.
f9999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML and regulatory compliance |
| Transaction Records | 5 years from transaction date | Financial regulation requirements |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical & Usage Data | 13 months from collection | Platform analytics and fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent compliance |
Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the deletion process after all mandatory retention periods have been satisfied.
As a player on f9999, you have a number of rights regarding your personal data. We are committed to honouring these rights promptly and without unnecessary barriers.
Request a copy of all personal data f9999 holds about you. We will provide this within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you at any time.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Ask us to pause processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to processing of your data for direct marketing purposes or where processing is based on our legitimate interests.
To exercise any of these rights, contact our Data Protection team at [email protected]. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request.
f9999 is strictly an adult platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal data from children.
If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on f9999, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. For more information on protecting young people from gambling harm, please visit our Responsible Gaming page.
f9999 reserves the right to update this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date. For significant changes that materially affect how we use your data, we will notify you directly via email or an in-platform notification at least 7 days before the changes take effect.
Your continued use of f9999 after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.
We recommend reviewing this Privacy Policy periodically to stay informed about how f9999 protects your personal data. The most current version is always available at f9999.io/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how f9999 handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
For questions about our Terms and Conditions, please visit the Terms and Conditions page. For responsible gaming support and self-exclusion tools, visit our Responsible Gaming page.